Delivery information
Sydney Metropolitan Delivery Rates
– Kitchen cabinets and laminated bench tops FLAT PACKED, from $100-$250
– Fully assembled cabinets, from $200-$400
– Stone bench top, $200 (Ground Floor)
– Small items that can be posted we use Fast Way for delivery
– Glass splash back, $200 (Ground Level)
Regional NSW & Other States Delivery Rates
Please contact BFP Kitchens directly to receive a quote on delivery rates.
Delivery Times & Product Preparation Lead Times
– Cabinets with doors 15-18 working days
– Caesar stone bench tops 5-8 working days
– Laminated bench tops 5-8 working days
Delivery times may vary slightly during busier periods or public holidays.
At BFP we take pride in our on time delivery dates and understand your time is important however please be mindful that from time to time there may be unforeseen circumstances resulting in delays in deliveries due to suppliers being out of stock on certain products or materials. In these situations we will offer you a similar product and colour whilst keeping you informed about the changes.
All orders will require an upfront deposit of 30% upon ordering, the remaining 70% plus any delivery fees must be paid for in full upon pick up or prior to delivery.
If your purchase does not fit (due to any typing or measurement errors made by you) you will be required to pay 15% of total cost plus any delivery costs incurred and we will make a new order for you based on revised sizes.
In the unlikely event that your purchase is incorrect (due to errors made by us) please contact us to arrange a complimentary swap to the correct product/measurements.
Delivery
If your item is available at the time of order, we will aim to have it processed and dispatched within 3-7 business days.
Please then allow for standard courier delivery times. Delays may occur around Christmas, Easter and public holidays.
All deliveries are insured. If item is damaged or lost in transit, we will either send the same product again or you will receive your money back. All packages are trackable and will require a signature on delivery.Next business day delivery is available for Sydney metro areas (not guaranteed though).
Returns & Refund Policy
- All customers must contact us via email within 10 days after receipt in regard to any return. We are not liable for any return if customers simply only changed mind or ordered by mistake. Customers need to organize return and pay $30 or 15% of the purchase value, which ever is higher, as restocking fee. Returned item must be in original package and intact. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order.
- We are not responsible for any return postage cost for any warranty claim under our company’s policy. Should you have any issue you might want to raise up with us, please contact us first. If we received an item without an email notification, a return will not be processed.
- Upon receipt of the returned item and completion of our inspection, a refund or replacement will be processed if the item is found to be defective. Your refund will be credited back to you in the next 1-5 business days, depending on the payment method used to place the order.
If the order is not found to be defective, we will grant a refund of 80% of your original payment for this item. Our warranty does not apply to products that have been modified, repaired or abused by anyone. We reserve the right as the final authority and whether the products should be replaced or refunded.
- We will not be liable for any incidental, indirect, consequential losses or damages of any nature from the sale of the products.